Therapist helping a senior patient with stretching exercises during a rehabilitation session

South Creek Post Acute

Our Reviews

Hear from residents, patients, and families about their experiences at South Creek Post Acute in Centralia, Washington. See why our community trusts our attentive team, restorative therapy services, and person-centered approach to care.

What Our Community is Saying

Browse recent reviews of our skilled nursing and short-term rehabilitation services at South Creek Post Acute in Centralia, Washington. These testimonials reflect the quality of our nursing care, therapy outcomes, responsive communication, and the warm, welcoming environment we strive to provide every day.

All Reviews

4.5

76 reviews

5
4
3
2
1
Profile photo of Jane Beck
Jane Beck on Google
9 days ago

Business response 9 days ago

Hi Jane, thank you for your kind feedback!
Profile photo of Stephen Bush
Stephen Bush on Google
12 days ago

On a recent weekend at South Creek Post Accute we had an emergency where we nearly lost a fellow resident. Immediately outside my open door resident Rickie, a big man, had fallen and was coming in an out of consciousness. A number of nurses and nurse aides, (CNAs) gathered around him, but CNA Shayna Lason took the lead in keeping Rickie conscious. It became clear to all of us that we were losing him. CNA Lason continuosly urged him to stay awake and awoke him a number of times when he slipped into unconsciousness. The tone, timber, and genuine determination in her voice kept him going until eventually the paramedics arrived. Even then CNA Lason kept him from pulling the needles out of his arm. Many that gathered around voiced their own encouragement, but it was clearly Shayna’s strong determination and compassion that Rickie responded to and was able to follow. As a Marine veteran it is this kind of care I would hope to find on the battlefield of life. Rickie is a fortunate man to be with us today. Thank you Shayna for being what and who you are. Stephen Bush

Business response 12 days ago

Thank you, Stephen for your review. We are privileged to have team members like Shayna who provide exceptional care to our residents. Thank you for sharing your experience with us.
Profile photo of Davd Mason
Davd Mason on Google
19 days ago

The physical therapy is top notch however the food leaves a lot to be desired

Business response 19 days ago

Thank you, David for sharing your feedback. We are glad you are having a positive experience with our physical therapy team. Thank you for also sharing your frustration regarding food services. We will have someone address this promptly with you. Your input helps us make positive changes, and we truly value it.
Profile photo of Vicki Cardenas
Vicki Cardenas on Google
48 days ago

I have loved my experience here! The food is amazing, my favorite is the BBQ beef. The cooks are amazing. Scott always makes a great breakfast. My blood sugars have stayed stable my entire stay due to the kitchens attention to my diet. Raylee has even brought me hand written notes on my diet and how I can follow it once I go home. I love group exercise! Casie and Kaitlynn always make sure im included and encourage me. Therapy does a great job. Dan in social services is also very attentive and let’s me talk his ear off. I recommend this place to everyone! It’s clean, fun , and healing!!

Business response 48 days ago

Hi, Vicki. We appreciate the kind words and are glad we could provide you with a positive experience!
Profile photo of Brenda Towns
Brenda Towns on Google
49 days ago

Nurse Connie was great, Jake, Keaton and Alex are always upbeat, helpful, attentive and made me feel welcome. During the night Bente was really helpful, especially on my really tough nights. Kaitlyn in PT is encouraging and positively upbeat during every session. She would push but not past my ability. Overall everyone is friendly and professional.

Business response 50 days ago

Hi, Brenda. Thanks for taking the time to share your positive experience. We truly appreciate it!
Profile photo of Sheldon P
Sheldon P on Google
55 days ago

Heard they had a first rate physical therapy team and they did not disappoint. But I found much more than.i found south creek full of caring hard working people..from day one I felt safe secure and cared for . I had so so many positive interactions with the staff. I am forever grateful for them. Starting with the backbone of the team,the cna’s. Alia is a hardworking lady that worked diligently to care for me and others in her charge. I. Doubt I will forget her.as well as other cna’s..like Jake noimi thom Camila benti.alvin Cindy Serena Rob Keaton Maria paÿola smiley mitzi Brittany Michele Jen Nancy Noah faith Otis caprice and rian oh the best in the west AJ .nurses Michael Kaleb Alicea Christian chai yu Paulbo.martin they all made sure I was well cared for.med tech tana was a positive friendly worker thanks to Peggy an her staff that kept south creek spotless .thanks to Courtney autumn and Jessica for keeping my room clean.thanks to James and others for doing my laundry. Bailey and her kitchen did a great job feeding me.loved the pizza an pot roast biscuits. Hard to cater to. So many different diets an needs but Railey an her staff did a good job.in house transportation got people to appointments thanks to Brooke and Rachel. occupational therapy gave me tools for my life at home.thanks Melissa Laura Kelly an a special thanks to jan..the administration was helpful whenever I neededit.thanks to Daniel for getting my in home nursing care set up for..thanks to shelbie with help with the financial stuff.thanks to Gracie to get me to write this review. Thanks tothe physical therapists Alec Jenny Jerry Ken Edward I hopeu learned a lot from Alec .Casey and Kaitlyn were a pleasure to be around. Denise you have a excellent team. .administrator Andrea you lead a great team like Jett Tammy Amanda Jill Casey conner alia becca.thats what makes South creek a excellent place to rehab heal both physically and mentally. A final heart felt thanks to activaties.they helped with keeping my mind engaged .thanks to marina for her made this review possible..a to ellie thanks for being there for me as well as the rest of the residents She is a very caring compassionate person So I strongly recommend SOUTH CREEK for your rehab experience. Thank you

Business response 55 days ago

We’re utterly delighted to hear about your positive experience at South Creek Post Acute. Thank you for sharing your heartfelt feedback and recognizing the hard work of our dedicated team. Your kind words mean a lot to us.
Profile photo of Laurie Haskett
Laurie Haskett on Google
55 days ago

Business response 55 days ago

Hi, Laurie. Thank you so much for rating your experience with us so highly!
Profile photo of Kevin Hollywood
Kevin Hollywood on Google
2 months ago

The time went fast, the entire staff went above and beyond for me, made my stay as pleasant as possible, helped me in every way with my recovery, The nurses. CNAs, PT, OCC therapy speech therapist, fantastic, kind and polite, i want to name everyone, but i cannot.. just some are Danielle, Connie ,Gregory, Alivia, Brittany, Jake Alex,Keaton ,Michelle Maria Nancy,Melissa,Jenny,Ken, Edward,Michael, Rob, Pablo, if you look at my chart from day one the nurses and CNAs we exceptional, I will refer this place, the entire staff even housekeeping are so nice and polite, I recommend this place for your rehab care..I would return here. If I had to, rather than another rehab acute. Kevin Dias… I almost forgot, Christian..the nurses and CNAs always made me feel welcome, from the beginning, the entire staff. Social workers and beyond were very accommodating to me and im grateful 🙏 I definitely thank everyone, I highly recommend this facility. Patients are old,cranky, sometimes mean, the staff here are tolerant, kind, compassionate, lovely, . Thank you again, Kevin Dias

Business response 2 months ago

Hi, Kevin. Thank you for sharing your positive experience. We are pleased to hear that your stay went well and that our team made such a meaningful difference in your recovery. It means a lot to know you felt welcomed and supported throughout your time with us. We appreciate the kind words and your recommendation — thank you so much. Wishing you continued good health!
Profile photo of Mary Njenga
Mary Njenga on Google
2 months ago

Business response 2 months ago

Hi, Mary. Thank you so much for rating your experience with us so highly!
Profile photo of J Shrader
J Shrader on Google
2 months ago

Terrific staff, extremely caring. Staffing little shy. And their kitchen needs help. Oh, I would still give it a four.

Business response 2 months ago

Hi, J. Thanks for taking the time to share your experience. We truly appreciate it! Our Administrator will reach out to you regarding opportunities for improvement. Thanks again for your feedback!
Profile photo of Kris Anderson
Kris Anderson on Google
3 months ago

The people here at South Creek like Casie Dodd are so kind and friendly. They have an amazing therapy team. They have lots of fun activities to do everyday. They have nice rooms.

Business response 3 months ago

Hi, Kris. We appreciate the kind words and are glad we could provide you with a positive experience!
Profile photo of David Hemmer
David Hemmer on Google
3 months ago

This is a nice place with nice people. Casie is great at helping me get to and from therapy and with my meals. The nursing staff is great. Lots of activities to do.

Business response 3 months ago

Hi, David. We appreciate the rating, and are glad we could provide you with a positive experience!
Profile photo of micheal taylor
micheal taylor on Google
3 months ago

this place is a life savor for me. i appreciate the therapy team casie and katlynn are very helpful

Profile photo of Darlene
Darlene on Google
3 months ago

My experience with these instructors have been incredible. Especially Edward. I would recommend this place to anyone who needs it.

Business response 3 months ago

Hi, Darlene. We appreciate the kind words and are glad we could provide you with a positive experience!
Profile photo of Mark Chatwood
Mark Chatwood on Google
3 months ago

The care has been great. Alec Edward Kaitlyn have been great. They are great helping with the exercises and helping me get stronger and walk.

Business response 3 months ago

Hi, Mark. Thank you for sharing your positive experience. We are elated to hear that your care has been a great one. Thank you for trusting us with your care!
Profile photo of patricia olsen
patricia olsen on Google
3 months ago

PT & OT therapists are always available to me.

Business response 3 months ago

Hi Patricia. We sincerely value your kind words and are glad to hear you’ve had a positive experience with our therapy team. Thank you for taking the time to share this with us!
Profile photo of Jonathan Walton
Jonathan Walton on Google
3 months ago

Business response 3 months ago

Hi, Jonathan. Thank you so much for rating your experience with us so highly!
Profile photo of Heather Fagan-Ely
Heather Fagan-Ely on Google
3 months ago

Extremely helpful from the first interaction

Business response 3 months ago

Hi, Heather. Your feedback is highly appreciated. Thank you so much for the review!
Profile photo of fred shuma
fred shuma on Birdeye
4 months ago

Dear [Management/Recipient Name], I would like to provide a five-star rating to recognize several excellent staff members who consistently go above and beyond. Specifically, I want to commend CNA Shanna, Cassidy, and Thom. They are always there for myself and others, especially when we are having a difficult day. Shanna, in particular, has even stopped by on her personal time just to cheer us up. Thank you to these dedicated individuals for their exceptional care. Best regards,

Business response 4 months ago

Hi, Fred. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Profile photo of Doyle Ellis
Doyle Ellis on Google
4 months ago

Casie Dodd and Tanna Holmes are great worker always so happy go lucky

Business response 4 months ago

Hi, Doyle. Thank you so much for leaving us a stellar review!
Profile photo of Tracey Zacher
Tracey Zacher on Google
4 months ago

Katelynn and Casie have been great, kind and sincere rehab techs and I feel like I am getting better because of that. Kassidy is also kind and amazing at being the shower aid, it makes me feel cared for. Also, nurse Martin, nurse Aldrenino and cna Nancy go above and beyond. ~Cynthia Jenkins

Business response 4 months ago

Hi, Tracey. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Profile photo of Sara Landacre
Sara Landacre on Google
4 months ago

Business response 4 months ago

Hi, Sara. Thank you so much for rating your experience with us so highly!
Profile photo of Isaiah
4 months ago

The best kitchen staff ever ❤️

Business response 4 months ago

Thank you for the positive review! We appreciate the support.
Profile photo of Keith Koenen
Keith Koenen on Google
4 months ago

Long wait

Business response 4 months ago

Thank you for taking the time to share your feedback. We’re so sorry to hear about your experience. After reviewing our records, we’re not finding you listed as a current or previous resident at this facility. We want to ensure your concerns are heard. If you are a family member or friend that has concerns about a current or previous resident, we would like to hear from you. Please reach out to the Administrator at (360) 736-9384. We’re here to help.
Profile photo of Baylee
4 months ago

Business response 4 months ago

Thank you for the positive review! We appreciate the support.

Powered by Birdeye
Birdeye provides customer experience and online reputation management related products and services. The reviews on this page were provided by patients and/or family members who submitted a review or survey regarding their stay at our facility. These reviews are submitted via Google, Facebook, Yelp, Caring.com, NursingHomes.com, Bing, etc. All names and other PHI (personal health information) has been removed per HIPAA privacy guidelines. Reviews are screened for PHI, helpfulness, and other guidelines prior to publishing on this website. All content available on this website is protected by copyright and other intellectual property laws.